*All new items - especially those with a Microsuede cover will feel firm initially. This is because, like a new pair of jeans, they need wearing in. Luckily you have no problem assisting in this department, right?*
All covers are made of a synthetic suede - made to feel like a real suede - that can easily be removed and washed. We recommend a cold wash, using a liquid detergent (such as Earth’s Choice), and line dry. We prefer that you do not tumble dry the cover as this may cause the item to shrink. If you were to risk it, we obviously recommend the coolest setting.
You may attempt to steam clean the Insert, however the foam deep within the Lovesac is unlikely to be reached. Just like your feather doonas, we recommend, taking them outside on a warm sunny day (perhaps during a Spring clean) and leaving them there for a few hours. Before you take it back inside, punch and rotate them a few times. If you like you can beat or brush the outside of the Insert to help air it out. If the Insert liner is stained in any way, you can use warm soapy water to gently rub the area, followed by a hair dryer. Please do not open the inner liner and attempt to clean, alter or extract your foam. It will void your warranty and create a monumental mess.
For the lighter items it’s as simple as rolling them over and punching down with two hands to push the air back through the foam. For the heavier items, you will need to do this several times as you rotate the Lovesac 360°. If it’s still feeling a little flat, simply flip and punch from left to right.
Yes we do. We call them 'SacVac Packs™. It's a portable package which enables you to recompress your Lovesac with the use of your vacuum cleaner. Please note that this process is reliant on the strength of your vacuum cleaner and physical capabilities. To find out more || click here ||
If you can access to a ute or four-wheel-drive and able to bring the item into the store, we can arrange to have the truck pick it up and take it to the factory on our weekly stock runs. Please allow 5 working days for the item to be returned. The cost of this service is $100 per lovesac. If you don't have access to any of these vehicles, consider hiring one. Call the store on 02 9380 4904 for more information.
Whatever way that makes you comfortable is best. That said, we generally recommend you sit on the first third of the item, allowing two thirds to wrap around you for support.
Fluff up the Lovesac so that it’s full making sure that the Lovesac label is facing skyward. Below that you’ll see a seam, similar to a tennis ball line. Punch two fists into that area. Then stand in front of your Lovesac and instead of lying back or falling at a 45° angle, simply sit straight down as though you were sitting on a small wooden stool. You will notice that the foam has filled out around you creating more upright support. Now simply lean back and enjoy the love!