Shipping & Ordering

Yes, we ship anywhere in Australia.  A standard internet order consists of a foam component (Insert) pre-filled and compressed for transportation, and a box containing the Cover.

Yes, we do.  This service is only available by contacting Lovesac Australia HQ directly, via hq[at] or 02 9380 4904. Please note that our items are considered ‘oversized’ when shipping, therefore shipping charges can be expensive.  *Please check your country's importation, duty and tax laws before purchasing!*  Lovesac Australia is not responsible for any shipping duties or taxes after the product is dispatched.

No.  We recommend using a home or business address.  All items must be signed for unless you Authorise To Leave (ATL)

When you have finished choosing your product, go to ‘Cart’ and on the left hand side:

  1. Enter your State

  2. Enter Postcode

*Please note some items weigh in excess of 35kgs.

Lovesacs are delivered in a compressed state, roughly a quarter of the actual size of the item.  In a standard single item order you will receive the following:

  1. 1 x Box containing the Cover of choice.
  2. 1 x Compressed foam Insert.

Your order is booked with a courier and will travel via road express services.

Most orders arrive within 10 BUSINESS days.  Please allow up to 3 WEEKS for delivery.  If you live in a remote location, shipping may take a little longer.  In the event that your order will surpass this forecast, we will notify you.  Lovesac Australia does not ask you to wait while we order from a disreputable overseas source for your product.  We are very efficient.  We are tailoring your order specifically for you.

*Please note that occasionally courier companies separate the items during transit - especially if you've ordered one of our larger items (Super or BigOne).  Your goods are dispatched from the store together, however due to the OH&S standards associated with heavy items.  If your order is not completed within three business days of receiving your first parcel, please call us.

Yes.  We will provide a tracking number once the item has left the warehouse.  We will use the email associated with your Paypal account.  If you have an alternative email you wish to receive correspondence from please contact the store.

Unfortunately no.  Large courier networks do not call customers prior to delivery.  Given the nature of the business, they are unable to provide a time-frame for delivery in hours, am/pm or even a particular day.  That said you will have a tracking number to help with the ETA.

No.  We only use a signature delivery system to ensure the safety of your order.  A person must be home at the delivery address to sign for the item.  Otherwise the courier will leave an envelope outlining the options available to you; which may include re-delivery, alternate address delivery, or pickup from their depot.  IF, however, you are comfortable that the destination is secure, please contact the store and we can book your order in under an ATL (Authority To Leave) service, whereby no one need sign for the order upon delivery.  Alternatively you can leave this request in the notes section during the checkout process.

*Please note that should you choose an ATL service, Lovesac Australia is not responsible for the possible loss, damage or theft of your order.

We believe it is best for the order to be delivered to a business address to ensure that there is no further delay in receiving your order.  If you would like to change the delivery address after the order is processed, please contact the store immediately.

Not at this stage, no.  If you wish to pick up from the store, simply call us to purchase over the phone.  Upon pick up, we will require the license of the customer or agent picking up from the order for our records.

*Please note that picking up in-store is subject to availability.  Manufacturing your order may still take up to 3 weeks to be completed.*

Yes, though it is more expensive.  Please contact the store for requests of this nature.  

*Please note that express requests are subject to the availability of product on hand at the store.*

Your order is processed on the next working day during work hours.  Then the order is sent to the factory where it joins a queue.  We then manufacture your item by hand, brand new, and then send it via courier.  Then you will receive a tracking number.  Not long after your new (big) bundle of joy will arrive on your doorstep.

No.  Lovesac operates on a made-to-order process.  We do not carry a warehouse full of stock at all times.  We try to maintain a minimum quantity for the flagship store, however they too quickly sell out. When they do, in-store buyers also have to wait up to 3 weeks for their order to be completed, too.

Yes.  Please contact the store immediately with your requests.  In the event that the order has been dispatched, we will work with you to solve the changes you need.  Please note that if an exchange is requires after delivery has been made, the customer is responsible for all postage costs - unless the fault lies with Lovesac Australia.

Never.  Customers always receive their orders.

Yes, it does.  Not only is the distance greater, but you also have to take into account various queue times at Customs locally and abroad.