By choosing to purchase from Lovesac Australia, you are bound by their Terms & Conditions when making a claim against Lovesac Australia for allegedly providing faulty product.
’10 YEAR WARRANTY’ specifically means the time frame where upon the product is still in a functional condition and has not suffered any abuse, wear, tear or non-conformance to the 'How-To-Lovesac' instructions or the qualifiers found within the Terms & Conditions; the aforementioned examples do not constitute a warrantable condition.
The warranty DOES NOT include any fading, or general wear and tear to any component of the Lovesac that may occur under normal use.
Lovesac Australia is NOT responsible for any personal injury or furnishing damages caused by its product/s that pertain to non-conformance of our 'How-To-Lovesac' instructions or our Terms and Conditions.
Lovesac Australia reserves the right to charge for any disputable transaction wherein the customer is to be found at fault. These costs may include replacement of item, transportation of goods, repair of goods, home inspection or legal proceedings.
All refunded and returned items must be in a new condition fit for re-sale, unless otherwise agreed to by Lovesac Australia. Lovesac Australia reserves the right of refusal should the warranty prove invalid, or claims prove unsubstantiated.
The 14 day Cover exchange period and return policy applies to online customers providing the goods are still in their original condition. Lovesac Australia uses external companies for delivery; it DOES NOT accept responsibility for the courier company it hires to deliver the goods. Lovesac Australia DOES NOT accept responsibility for the loss or theft of an item once it has left our store or once it has been delivered. The repackaging of an Insert and/or all delivery costs must be paid by the customer upon net order returns and/or exchanges. In the event that Lovesac is proven to be at fault in accordance and compliance with our Warranty Policy (see above), we will gladly cover the exchange costs. Delivery charges are non-refundable once the product has shipped. Always keep your receipt as it is necessary for returns.
Items purchased on eBay are subject to the warranty information listed in the description. Selected covers may only carry a 90 Day Warranty. Inserts sold through Lovesac Australia's eBay channel will always carry our 10 YEAR WARRANTY (see above).
A flat rate fee of $80 applies in the event of an item/s requiring inspection locally. Interstate and remote areas will be assessed on a case by case basis. In the event that upon inspection, Lovesac Australia is to be found at fault - accordance with our Terms & conditions - the cost of inspection will be waived, and the item repaired or exchanged free of charge. Customers are welcome to bring Covers or Inserts in to the store for inspection; this process may take longer as we will have to send it to the factory. We prefer that foam Inserts are inspected at the customer’s residential address.
If an item has incurred environmental damage or damage from misuse, Lovesac Australia may be able to repair the item. This is subject to the type and severity of the repair required. The costs of repairs vary. A free quote will be available providing the item in question does not require an inspection at a residence. There is no guarantee that Lovesac Australia can provide a complete repair. Upon inspection we will determine the best course of action and provide you with that option. We recommend consulting the advice of a qualified upholsterer for most issues. Lovesac Australia is NOT responsible for shipping costs incurred for quotes and repairs.
MOVING & LIFTING:
Lovesac Australia operates with exclusive licensing and patent permits within Australia and New Zealand. In addition we own the Intellectual and Property rights to sell and manufacture our product in Australia and New Zealand. We manufacture our items according to the ACCC guidelines, and use Australian Safety components. By working closely with Customs, we are able to maintain control over counterfeiters seeking to exploit the customers’ faith in our brand and concept.
As Lovesac Australia is a licensee of Lovesac USA; we operate independently and are not beholden unto any of the warranty, manufacturing, advertising, sales, return or policies pertaining to our parent company.
In addition to product patents, the use of any or all of our online content is strictly prohibited without prior consent. Inclusive of: videos, images, written content, phrases, motto’s, logo’s, guidelines, specifications, recommendations, policies, promotions, Terms & Conditions, and How-To-Lovesac; are all protected under the same licensing arrangement as the products of Lovesac Australia.
Lovesac is NOT responsible for any personal or furnishing damages caused by its product/s that pertain to non-conformance of the ‘How-To-Lovesac’ or its Terms and Conditions.
Lovesac reserves the right to charge for any disputable transaction wherein the customer is to be found at fault. These costs may include replacement of item, transportation of goods, repair of goods, or home inspection. Enjoy the Love!